LowFareStudio PRIVACY POLICY

About this policy

We at LowFareStudio (“LowFareStudio”, “we”, “our”, “us”) value your interest in our products and services and we care deeply about privacy, security, online safety, and your privacy is equally important to us. We would like you to feel at ease with how we use and share your personal information.

The purpose of this Privacy Policy is to inform you what personally identifiable information we may collect, how we use, and share your personal data through LowFareStudio (“Website”, products, services (collectively, the “Services”) or when you interact with us.

Based on this Privacy Policy, LowFareStudio informs you about what types of data are collected, stored, and processed and what measures are being taken to ensure that personal information is protected at all times when you use the Website.

If you have any questions you will find our contact details at the end of this policy. Details on how to update or access your personal information, or how to make a complaint, are also included.

This policy may be liable to change. Please check this page from time to time to ensure that you are informed of any changes. For information about when we might make changes to this policy and how we would tell you about them, please see Section Changes to this Policy, below.

By visiting or using the Website, you expressly consent to the collection, processing and use of your personal data in accordance with this privacy policy. This consent is granted by active and explicit consenting, e.g. ticking the box next to the field reading “I have read and understood the privacy policy and I accept them” or by indirectly consenting when using the Website, e.g. for browsing available information.

The categories of personal information we collect

We may collect, use and transfer the following types of personal data:

• Identity Data, which includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth, photographs, national insurance number, job title, vehicle registration number(s), age and gender;
• Contact Data, which includes billing address, delivery address, personal email, and phone numbers;
• Financial Data, which includes bank account and payment card details;
• Transaction Data, which includes details about payments and donations from you and details of products and services you have purchased from us and activities you have participated in;
• Audio (e.g. call records) and Electronic (e.g. email threads) information.
• Technical Data, which includes the data that can be automatically collected from any device used to access the Site or our Services. Such information may include, but is not limited to: your device internet protocol (IP) address, your login data, browser type and version, time zone offset settings and geolocation, CPU, screen resolution, device memory, system languages, installed fonts, draw canvas logic, browser plug-in types and versions, operating system and platform, full ‘Uniform Resource Locators’, clickstream to, through and from the Site (including date and time) and other technology on the devices you use to access the Site;
• Profile Data, which includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses, products you viewed or searched for; page response times; download errors; length of visits to certain pages; page interaction information (such as scrolling, clicks, mouse-overs and methods used to browse away from the page);
• Usage Data, which includes information about how you use the Site, products, and services;
• Marketing and Communications Data, which includes your preferences in receiving marketing from us and Our third parties and your communication preferences;
• Information that can include search history, IP address, screen resolution, browser used, operating system and settings, access times and referring URL. If you are using a mobile device, we may also collect data that identifies your device, your settings, and your location;
• Customer support information – when you contact our customer support services we will collect any inquiries, complaints, or other information that you may submit to our support team;
• Any other information you provide us.

If you choose to contact our customer support services we will collect any inquiries, complaints, or other information that you may submit to our support team.

We do not collect any Special Categories of personal data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offenses.

Children

LowFareStudio does not knowingly collect personal data from minors, except if the minor is one of the travelers. If we become aware that a minor is attempting to submit personal data, we will remove this information from our records. If you are the parent/legal guardian of a minor who has given us personal data, please contact us so we can delete it.

If you fail to provide personal data

In case we have to collect your personal data according to law or under the terms and conditions of a contract with you (customer), and you don’t provide the requested data, we can’t finish the contract that we have or are trying to enter into with you. Therefore, we might need to cancel a service. However, in these types of situations, we will keep you informed.

How we collect your personal information

In case we have to collect your personal data according to law or under the terms and conditions of a contract with you (customer), and you don’t provide the requested data, we can’t finish the contract that we have or are trying to enter into with you. Therefore, we might need to cancel a service. However, in these types of situations, we will keep you informed.

The types of Personal Data you may provide include:

• Contact information (such as name, email address, mailing address, and phone number, gender, title, date of birth, passport number);
• Usernames and passwords;
• Comments, feedback, and other information that you submit, experience using the Website;
• Payment information (including payment card numbers and associated identifiers, billing address, and bank account information, information about your reward system, promotion code, voucher); and
• Account log-in credentials (which for some Services may include social network credentials).

You decide how much information to share in most cases, but not sharing required information may limit your ability to engage in certain activities, such as payment information to complete a purchase.

Information We Collect from Others: We may receive information about you from other sources. You may link your Facebook, Instagram, and/or Google accounts to your account profile. If you choose to link your Facebook, Instagram, and/or Google accounts to your account profile, we will receive your name, email address and profile picture associated with that account.

Automatically-Collected Information: We automatically collect certain information about you and the device with which you access the Website (e.g., OS version, hardware model, unique device identifier, mobile network information). When you use or interact with our Website, we will receive and store information generated by your activity, information about the use of the Website, such as frequency of use, Usage Data and other information automatically collected from your mobile device. This information may include your IP address, time zone, geographic location, purchase history, the Services you used, including time spent and other statistical information.

Cookies: A cookie is a small amount of data stored on your device used as an anonymous unique identifier. Please note that cookies commonly do not contain personal information.

How your information may be used

We may use the information collected in the following ways:

• To enhance your experience with our Service by operating, maintaining, and providing you with all the content and features of the Service;
• To create your account, identify you as a user of the Website, and customize the Website for your account;
• To receive payment for your use of the Service and to communicate with you within the scope of the Service;
• To send you promotional information, such as newsletters only if you voluntarily subscribe. Each email promotion will provide information on how to opt out of future mailings;
• To send you administrative communications, such as administrative emails, confirmation emails, technical notices, updates on policies, or security alerts;
• To respond to your requests, inquiries, comments or concerns;
• To provide you with user support on the Website, if requested;
• To protect, investigate, and deter against unauthorized or illegal activity;
• In order to improve the Service offered to you we may send you information regarding the Service. If you do not wish to receive such information, you may opt out by sending an e-mail to the address specified below.

Third-party use of personal information

When you ask us to book a flight or other Service we will transfer the personal data required to the airline or other entity and they will become the data controller of that personal data. It is therefore important that you read and understand their privacy policy. Any questions that you might have regarding their processing of personal data should be directed to them.

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include third-party hosting partners and other parties who assist us in operating our Website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it’s release is appropriate to comply with the law, enforce our site policies, or protect our or others’ rights, property, or safety.

Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include third-party hosting partners and other parties who assist us in operating our Website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it’s release is appropriate to comply with the law, enforce our site policies, or protect our or others’ rights, property, or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third-party links

Occasionally, at our discretion, we may include or offer third-party products or services on our Website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Third-party service providers

We may disclose your information to our third-party service providers, agents, subcontractors, and other organizations for the purpose of providing products and/or services to us or directly to you on our behalf. These third parties may include cloud services providers (for hosting and email management), advertising agencies, administrative services, or supplementary third parties that provide additional services to us.

When we use third-party service providers, we only disclose personal information that is necessary for them to provide their service. We have a contract in place that requires them to protect your information and not to use it other than in accordance with our specific instructions and requests.

Anonymous data

From time to time, we may use anonymous data, that does not identify you alone, or when combined with data from other parties, such as a third party mentioned above. This type of anonymous data may be provided to the other parties for marketing, advertising, or other uses.

We use third-party analytics tools to help us measure traffic and usage trends for the Website. These tools collect information sent by your device or our Website, including the pages you visit, add-ons, and other information that assists us in improving the Website. We collect and use this analytics information with analytics information from other users so that it cannot reasonably be used to identify any particular individual user.

Publicly visible information

If you create an account profile on the Website or leave a comment, certain information may be publicly visible. To create an account profile, you must choose a username and password and input your email address for profile confirmation. Your email address will never be available publicly.

Payments

If you purchase products or services from us, we will collect certain information from you, including your name, address, email address, and information about the product or service you are purchasing. Payments are processed by third-party payment processors (e.g., Klarna, Stripe), so please refer to the applicable processor’s terms and privacy policy for more information about how payment information is processed and stored.

Links to other websites

Our Site and Services may contain links to other websites for your convenience and information. These websites may be operated by companies not affiliated with LowFareStudio. Linked websites may have their own privacy policies or notices, which we strongly suggest you review if you visit those websites. We are not responsible for the content, privacy practices, or use of any websites that are not affiliated with LowFareStudio.

Retention

We will retain your information for as long as the application is installed on your mobile device or as needed to provide you with our Services. If you remove the application, we will remove your information and use copies of your information as necessary to comply with our legal obligations (including for tax and accounting purposes), resolve disputes, and enforce our agreements.

Cookie policy

Cookies are small pieces of data sent from the Platform and stored on your device (computer, smartphone, etc.) by your web browser while you are browsing our Website and sometimes down the line. Without Cookies, it would be impossible to provide you information and services you are requesting through the Internet. Cookies remember stateful information (such as items added to the shopping cart in an online store) or record your browsing activity. They can also be used to remember arbitrary pieces of information that the user previously entered into form fields such as names, addresses, passwords and billing addresses.

By using the Website, you agree to the use of any of the cookies and tracking tools mentioned in this policy, unless you opted out (available only for some cookie types).

Opt-out from cookies

Your browser gives you the ability to control cookies. How to do this varies from browser to browser. You should view the Help menu on the browser you use for further information. Your opt-out choice is stored in opt-out cookies only in that browser, so you should separately set your preferences for other browsers, computers, or devices you may use. If your browser blocks cookies, your opt-out preferences may not be effective. Deleting browser cookies can remove your opt-out preferences, so you should visit this page periodically to review your preferences. If you block or delete cookies or opt out of online behavioral advertising, not all of the tracking that we have described in this policy will stop.

Please also note that opting out of a third-party cookie does not mean that you will no longer receive or be subject to online advertising or marketing. It means that the third-party service from which you opted out will no longer deliver ads tailored to your web preferences and online behavior.

Changes to this policy

From time to time, we may review this policy, so please review it periodically. We may provide you additional forms of notice of modifications or updates as Websiteropriate under the circumstances. Your continued use of Websitelication or the Service after any modification to this policy will constitute your acceptance of such modification.